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iiM Refund Policy - Ideas In Metal
Ideas In Metal (iiM) is a bulk and wholesale Canadian distributor of hand sanitizers, surface sanitizers, disinfectants, and infection control solutions for the healthcare, government, and consumer markets. Providing hand sanitizer for employees and clients to keep people safe.
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Refund Policy

At this time we cannot offer returned or exchanges for Sanitizers and Disinfectants.

[*]Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

[SANITIZER]

We do not offer returns on any sanitizer products under any circumstance. We are in limited supply at all times so this product is available in limited as stated on the front end of the website SHOP page. If you are able to order then it should be in stock. No backorders are possible. at this time.

[DISPENSER]

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
[*]Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

 

Refunds (if applicable) (for Dispenser only)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ideasinmetalonline@gmail.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ideasinmetalonline@gmail.com

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

* (applies only if gift certificates are available at that time).

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping (for returns only)
To return your product, you should contact us for more information: email us at ideasinmetalonline@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DISPENSER (WARRANTY POLICY)

1. Send us the information in regards to your dispenser, including your invoice, and your images of the unit broken part or damage to : ideasinmetalonline@gmail.com

2. Once we receive your info and images, we will assess the information provided and a decision will be made to exchange your unit under Warranty.

3. You may receive an RMA, and a return address from us, so you can return your unit, properly packaged to the address provided.

* methods and policies of shipping on returns may change, so we will notify you at the time what will be possible.